ONLINE DOCTORS APPOINTMENT BOOKING – T&C

  • Doctor's Appointment Booking once done can not be cancelled by the user/patient.
  • All appointments are subject to cancellation under compelling grounds and because of non-availability of Doctors in the last moment, at the sole discretion of the Hospital. In such case, the hospital will refund the charge without any extra cost, only through online system. Cash refund across the counter will NOT be entertained.
  • Online booking is only applicable for general cash patient
  • Appointment will stand cancelled if the customer fails to report to the Hospital at the scheduled time.
  • Patient shall produce before the Hospital reception a copy of the invoice during his/her visit to a particular department at the time of reporting, or shall show the SMS received from the Hospital as a confirmation of booking and payment. Time mentioned in the slip is not final. It is an approximate time. Patient is required to report to the hospital before time and to collect necessary papers for consultation.

ONLINE HEALTH CHECKUP PACKAGE BOOKING – T&C

  • Booking of Health Checkup Package, once done, can not be cancelled or rescheduled by the user/patient.
  • All package bookings are subject to cancellation under compelling grounds and because of non-availability of Doctors/technicians in the last moment, at the sole discretion of the Hospital. In such case, the hospital will refund the charge without any extra cost, only through online system. Cash refund across the counter will not be entertained.
  • Online Health Checkup Package is only applicable for general cash patient
  • Health Checkup Package Booking will stand cancelled if the customer fails to report to the Hospital at the scheduled time.
  • User/Patient shall produce before the Hospital reception a copy of the invoice during his/her visit to the particular department at the time of reporting, or shall show the SMS received from the Hospital as a confirmation of booking and payment. Time mentioned in the slip is not final. It is an approximate time. Patient is required to report to the Hospital before time and collect necessary papers.
  • All patients availing health check up package are required to attend the specific reception counter in the Hospital with at least 12 hours of fasting, or as prescribed by the doctors.

ONLINE PAYMENT FOR INDOOR PATIENTS – T&C

  • Please note that online payment through Bank payment-gateway will take at least 24 hour to get updated in our record. Payment received by the Hospital can only be confirmed after the same is updated in the system by the Bank.
  • Refund in case of excess payment shall be made offline from Billing Counter at the time of discharge.

General Terms & Conditions


By accessing, browsing and/or using http://epay.peerlesshospital.com online payment gateway, you agree to the following terms. This page contains the terms and conditions concerning your use of the Peerless Hospital online payment website. By accessing this site, you agree to be bound by the following terms and conditions.
I/We agree and accept the services provided by Peerless Hospitals at my/our request to carry out my requested service payments through instructions on my/our account, given by me/us.
The User agrees that the debit/credit card details provided by him/ her for use of the aforesaid Service(s) must be correct and accurate and that the User shall not use a debit/ credit card, that is not lawfully owned by him/ her or the use of which is not authorized by the lawful owner thereof. The User further agrees and undertakes to provide correct and valid debit/credit card details.
Peerless Hospitals shall use reasonable endeavors to check the accuracy of the information published on its site. Peerless Hospitals and any other Peerless service/unit name referred to on the
http://epay.peerlesshospital.com website are url of Peerless Hospital Hospitex & Research Center Ltd. payment gateway site.
The contents of peerlesshospital.com cannot be reproduced, modified, transferred, distributed, republished, downloaded, posted or transmitted in any form or by any means including but not limited to electronic, mechanical photocopying or recording without the prior written permission of Peerless Hospital Hospitex & Research Center Ltd. You agree that the material and content contained within or provided by http://epay.peerlesshospital.com is for your own personal use only and may not be used for commercial purposes or distributed commercially.
If your PC does not support relevant technology including but not limited to encryption you may not be able to use certain services or access certain information on http://epay.peerlesshospital.com.
We may suspend or vary the whole or any part of the service offered on peerlesshospital.com and its related site for any reason, at any time at our sole discretion.
Peerless Hospitals and/or the Payment Service Providers shall not be liable for any inaccuracy, error or delay in, or omission of (a) any data, information or message, or (b) the transmission or delivery of any such data, information or message; or (c) any loss or damage arising from or occasioned by any such inaccuracy, error, delay or omission, non-performance or interruption in any such data, information or message.
Peerless Hospitals rights, obligations, undertakings shall be subject to the laws in force in India, as well as any directives/ procedures of Government of India, and nothing contained in these
Terms and Conditions shall be in derogation of Peerless Hospital right to comply with any law enforcement agencies request or requirements relating to any User’s use of the website or information provided to or gathered by Peerless Hospitals with respect to such use.
In the event there is any claim for/ of charge back by the User for any reason whatsoever, such user shall immediately approach the billing counter with his/ her claim details. No claims for refund/ charge back shall be made by any User to the Payment Service Provider(s) and in the event such claim is made it shall not be allowed.
Server Slow Down/Session Timeout: In case the Website or Payment Service Provider’s webpage, that is linked to the Website, is experiencing any server related issues like ‘slow down’ or ‘failure’ or ‘session timeout’, the User shall, before initiating the second payment, check whether his/her Bank Account has been debited or not and accordingly resort to one of the following options:
  • Contact Payment Gateway customer support via e-mail or any other mode of contact as provided by Peerless Hospitals to confirm payment.
  • In case the Bank Account is not debited, the User may initiate a fresh transaction to make payment.
The User agrees, understands and confirms that his/ her personal data including without limitation details relating to debit card/ credit card transmitted over the Internet may be susceptible to misuse, hacking, theft and/ or fraud and that Peerless Hospitals or the Payment Service Provider(s) have no control over such matters.
Although all reasonable care has been taken towards guarding against unauthorized use of any information transmitted by the User, Peerless Hospitals does not represent or guarantee that the use of the Services provided by/ through it will not result in theft and/or unauthorized use of data over the Internet.
The User agrees that any communication sent by the User vide e-mail, shall imply release of information therein/ therewith to Payment Gateway. The User agrees to be contacted via e-mail on such mails initiated by him/ her.
Disclaimer
Payment Gateway Disclaimer - The Service is provided in order to facilitate access to avail and pay the services offered online. Peerless Hospitals or the Payment Service Provider(s) do not make any representation of any kind, express or implied, as to the operation of the Payment Gateway other than what is specified in the Website for this purpose. By accepting/ agreeing to these Terms and Conditions, the User expressly agrees that his/ her use of the aforesaid online payment Service is entirely at own risk and responsibility of the User. .

PRIVACY POLICY

Peerless Hospital respects and protects the privacy of the individuals that access the information and use the services provided through them. Individually identifiable information about the User is not willfully disclosed to any third party without first receiving the User’s permission, as covered in this Privacy Policy.
This Privacy Policy describes Peerless Hospital’ s treatment of personally identifiable information that Peerless Hospital collects when User is transact on the Peerless Hospital ’s website. Peerless Hospital does not collect any unique information about the User (such as User’s name, email address, age, gender etc.) except when the User specifically and knowingly provide such information on the Website. Like any business interested in offering the highest quality of service to clients, Peerless Hospital may, from time to time, send email and other communication to the User to tell them about the various services, features, functionality and content offered by Peerless hospital website or seek voluntary information from you.
Please be aware, however, that Peerless Hospital will release specific personal information about the User if required to do so in the following circumstances:

  • in order to comply with any valid legal process such as a search warrant, statute, or court order, or
  • if any of User’s actions on Peerless Hospital ’s website violate the Terms of Service or any of Peerless Hospital ’s guidelines for specific services, or
  • to protect or defend Peerless Hospital ’s legal rights or property, the Peerless Hospital Hospitex Research Center Limited site, or Peerless Hospital Users; or
  • to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the security, integrity of Peerless Hospital website/offerings.